Ian Michiels is an author, consultant, analyst, and coach on marketing transformation, digital marketing, and customer engagement technology infrastructure. For over 18 years Michiels has consulted CMOs about technology investments that shape the future of customer engagement. Michiels is a seasoned speaker, industry personality, and the author of over 350 analyst reports. He has been quoted in top-tier media such as Forbes and the Harvard Business Review and consulted the world’s top marketing executives at globally known brands like Apple, Cisco, Nike, Sears, T.Rowe Price, Caesars International.
INDUSTRY DOMAIN EXPERTISE:
High Tech & Software, Financial Services, Retail, Manufacturing, Insurance, & Healthcare
AUTHOR & PUBLISHING:
Gleanster Research, Aberdeen Group, Harvard Business Review, Wiley Publishing, CustomerThink (#5 Top Author of 200), eCommerce Times, CRM Buyer, Social Media Today, CMO Elite, Business Marketing Association (BMA), American Marketing Association (AMA), Direct Marketing Association (DMA), MyCustomer.com, and more.
Business Marketing Association (BMA), Society for Scholarly Publishing, American Marketing Association (AMA), Direct Marketing Association (DMA), DemandCon, Salesforce Dreamforce, Toyota, Sears Holdings, Nike, Caesar’s Entertainment, Wells Fargo, ExactTarget, Silverpop, Microsoft, Marketing Automation Congress (Poland), Henry Stewart Events, CMO Council, Marcom Summit, AdStream, many more…
MEDIA & PRESS:
Forbes, Harvard Business Review, KQED, Ad Age, CMS Wire, Business2Community, G3 Communications, Demand Gen Report, eMarketer, Retail TouchPoints, CIO Review, ClickZ